Shipping, Warranty and Policies

Giant Scale Aircraft Shipping:

Giant Scale aircraft (85" and larger) are shipped via truck freight on a shipping pallet. If you have a legitimate, recognized commercial address, then your order can be shipped directly to you at that address, at the minimum rate. It is the trucking company, however, which determines which address qualify as commercial addresses. Businesses located in homes or in residential areas do not qualify. In some cases it may be better to pick up your order at a nearby freight terminal. CALL OR EMAIL US and we'll help you determine the best method.    

Shipping Damage:

Extreme Flight insures every shipment and shipping damage will be covered. If you receive a shipment and there is obvious, serious damage visible from outside of the shipping box, please refuse the shipment if possible. This will ensure the easiest, quickest process to get you a replacement item. 

If you unpack your product and find hidden damage, please email photos of the damage along with your name and address and a short explanation to the email address on the "Contact" page of this website.

Warranties:

Unless otherwise marked, Extreme Flight manufactured products are warrantied to the original purchaser only, for a period of 30 days. Once an aircraft has been flown, no warranty applies, as there is simply no way we can determine what has occurred to a flown aircraft. 

Some products which are re-sold by Extreme Flight have warranty coverage from their original manufacturer, we will be glad to help you contact the original manufacturer in cases where that is required to obtain warranty coverage.