Shipping, Warranty and Policies

Giant Scale Aircraft Shipping:

Giant Scale aircraft (85" and larger) are shipped via truck freight on a shipping pallet. If you have a legitimate, recognized commercial address with a loading dock, then your order can be shipped directly to you at that address, at the minimum rate. Please keep in mind that shipping to the west coast may be more expensive.  Businesses located in homes or in residential areas do not qualify. In some cases, it may be better to pick up your order at a nearby freight terminal.  If you choose to have it shipped to the freight terminal, please put that in the notes.  CALL OR EMAIL US and we'll help you determine the best method.   

Shipping Damage:

Extreme Flight ensures every shipment and shipping damage will be covered. If you receive a shipment and there is obvious, serious damage visible from outside of the shipping box, please refuse the shipment. This will ensure the easiest, quickest process to get you a replacement item. 

If you unpack your product and find hidden damage, please email photos of the damage along with your name and address and a short explanation to the email address on the "Contact" page of this website.

Warranties:

Unless otherwise marked, Extreme Flight manufactured products are warrantied to the original purchaser only, for a period of 30 days. Once an aircraft has been flown, no warranty applies, as there is simply no way we can determine what has occurred to a flown aircraft. 

Some products which are re-sold by Extreme Flight have warranty coverage from their original manufacturer, we will be glad to help you contact the original manufacturer in cases where that is required to obtain warranty coverage. 

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  All returns are subject to a 15% restock fee. To start a return, you can contact us at info@extremeflightrc.com. Please note that returns will need to be sent to the following address:

Extreme Flight RC

1550 Oak Industrial Lane Suite C, Cumming, GA 30041, USA

You can always contact us for any return question at info@extremeflightrc.com. 

Cancellation Policy

In the event that you need to cancel your order, please reach out to us by phone or by email. You may cancel your order any time before your order is processed. However, we charge a 4.5% cancellation fee due to the fees that are associated with the transaction. 

 

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