Refund policy
Last Updated: September 2026
We want you to be satisfied with your Extreme Flight purchase. Because many of our products are specialized aircraft, electronics and components, returns and exchanges are subject to the following conditions.
1. Returns
Eligible items may be returned within 30 days of purchase with prior approval from Extreme Flight.
To qualify for a return, the item must be:
- New, unused and unassembled
- Unopened and in its original packaging
- Complete with all originally supplied parts, accessories and documentation
- In resalable condition
- Accompanied by proof of purchase
Opened, assembled, installed, modified, flown or otherwise used products are not eligible for return.
Do not ship a return to Extreme Flight without first receiving return authorization from our customer service team. Unauthorized returns may be refused.
Approved returns should be sent to:
Extreme Flight
1550 Oak Industrial Lane, Suite C
Cumming, GA 30041 USA
Unless the return is the result of an Extreme Flight error or a verified defective or damaged product, the customer is responsible for return shipping costs.
Original shipping and freight charges are non-refundable.
2. Restocking Fees
Approved returns may be subject to a 15% restocking fee to cover inspection, handling, repackaging and processing.
Extreme Flight may waive the restocking fee when a return results from our error, a verified product defect or shipping damage.
3. Exchanges
Exchanges are available only with prior approval from Extreme Flight.
Items must meet the same eligibility requirements as a return: new, unused, unassembled, unopened, complete and in original packaging.
Customers are responsible for any difference in product price and applicable shipping costs unless the exchange is necessary because of an Extreme Flight error or verified product issue.
Please contact us before returning any item for exchange.
4. Shipping Damage
Please inspect all shipments promptly upon delivery.
Any shipping damage, whether obvious at delivery or concealed after opening the package, must be reported to Extreme Flight within 7 days of delivery.
When reporting shipping damage, please provide your order information, a description of the damage and clear photographs of the product, shipping carton, packaging materials and shipping label. Please retain all original packaging until the claim has been resolved.
If a shipment has obvious significant damage at delivery, please refuse the shipment whenever reasonably possible and contact Extreme Flight immediately.
Extreme Flight will review the reported damage and determine the appropriate resolution, which may include replacement parts, product replacement, exchange, repair, store credit or refund as appropriate.
Damage reported more than 7 days after delivery may not be eligible for replacement, refund or shipping-damage claim assistance, except where otherwise required by law.
5. Defective, Missing or Incorrect Items
Manufacturing defects, missing components or incorrect items must be reported to Extreme Flight within 30 days of purchase.
Please provide your order information, a description of the issue and clear photographs when applicable.
Extreme Flight will review the reported issue and determine the appropriate resolution, which may include replacement parts, product replacement, exchange, repair, store credit or refund as appropriate.
Damage resulting from assembly, installation, modification, misuse, improper setup, accident, crash, normal wear or operation of the product is not considered a manufacturing defect.
6. Aircraft & Used Products
Customers should fully inspect an aircraft and report any suspected defect or damage before beginning assembly or flight.
Once an aircraft has been assembled, modified or flown, it cannot be returned.
Because Extreme Flight cannot verify the assembly, installation, setup, operation or circumstances surrounding a flown aircraft, aircraft that have been flown are not eligible for return or warranty coverage.
7. Non-Returnable Items
The following are not eligible for return unless received defective, damaged or incorrect:
- Opened products
- Assembled, installed or used products
- Flown aircraft
- Modified or altered products
- Special-order or custom products
- Clearance, closeout or final-sale merchandise
- Gift cards
- Products damaged after delivery through misuse, improper installation, accident, crash or normal wear
Additional restrictions may apply to certain products where noted on the product page.
8. Refunds
Once an approved return is received, we will inspect the item and notify you of the status of the refund.
Approved refunds will be issued to the original payment method, less any applicable restocking fee, non-refundable shipping charges or other authorized deductions.
Please allow up to 10 business days after approval for Extreme Flight to process the refund. Your bank or card issuer may require additional time for the credit to appear.
9. Order Cancellations
If you need to cancel an order, please contact Extreme Flight as soon as possible.
Orders that have already been processed, packed or shipped may not be eligible for cancellation and may instead be subject to the applicable return policy.
Extreme Flight also reserves the right to cancel and refund an order as provided in our Terms & Conditions.
10. International Orders
International returns and exchanges require prior approval from Extreme Flight.
Customers are generally responsible for international return shipping, duties, taxes, brokerage fees and related costs unless the return results from an Extreme Flight error or verified defective product.
Nothing in this policy limits any consumer rights that cannot legally be excluded under the laws applicable to a particular transaction.
11. Contact Us
To request a return or exchange, or to report shipping damage or a problem with an order, please contact:
Extreme Flight
info@extremeflightrc.com
770-887-1794
1550 Oak Industrial Lane, Suite C
Cumming, GA 30041 USA
